[vc_row][vc_column][vc_column_text]Information according to §5 Telemediengesetz (TMG):
represented by managing director
Muzammal Ahmad Jajja
Eastern Karl-Friedrich-Str. 56
75175 Pforzheim
Telephone: +49 (0) 7231-3978619
Mobile: +49 (0) 178-8836820
Email: dialog@muzam.de
VAT identification number: DE317655029
The European Commission provides a platform for online dispute resolution (OS), which you can find here https://ec.europa.eu/consumers/odr/.
We are neither obliged nor willing to participate in a dispute settlement procedure from a consumer arbitration board.
Terms of Service
1. Scope
The following terms and conditions apply to all orders placed through our online shop by consumers and entrepreneurs.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither their commercial nor their independent professional activity. An entrepreneur is a natural or legal person or a legal partnership that acts in the course of a legal transaction in the exercise of its commercial or independent professional activity.
The following applies to entrepreneurs: If the entrepreneur uses conflicting or supplementary general terms and conditions, their validity is hereby rejected; they only become part of the contract if we have expressly agreed to them.
The seller primarily offers furniture and home accessories of all kinds for private use via the online shop on the website www.muzam.de.
2. Contractual partner, the conclusion of the contract
The purchase contract is concluded with the Muzam company.
The presentation of the products in the online shop is not a legally binding offer, but a non-binding online catalog. You can initially add our products to the shopping cart without obligation and correct your entries at any time before submitting your binding order by submitting them in the order process and explained correction aids. By clicking the order button you place a binding order for the goods contained in the shopping cart. Confirmation of receipt of your order will be sent by email immediately after the order has been sent.
When the contract is concluded with us depends on the payment method you have selected:
Prepayment
We accept your order by sending a declaration of acceptance in a separate e-mail within two days, in which we give you our bank details.
Credit card
When you submit the order, you provide your credit card details and the credit card company carries out an authorization check. After your legitimation as a legitimate cardholder, the payment transaction is initiated automatically and your credit card is charged when the order is placed. At the time the credit card is charged, the contract is concluded with us.
PayPal
In the ordering process, you will be redirected to the website of the online provider PayPal. There you can enter your payment details and confirm the payment instruction to PayPal. After placing the order in the shop, we ask PayPal to initiate the payment transaction and thereby accept your offer.
Cash payment on collection
You pay the invoice amount in cash on collection.
3. Contract language, contract text storage
The language available for the conclusion of the contract is German.
We save the contract text and send you the order data and our terms and conditions in the text form. For security reasons, the contract text is no longer accessible on the Internet.
4. Terms of delivery
We deliver free of charge within Germany.
You have the option of picking up from Muzam, Östliche Karl-Friedrich-Str. 56, 75175 Pforzheim, Germany during the following business hours: 8 a.m. – 4 p.m.
We do not deliver to packing stations.
Delivery by freight carrier takes place to the specified delivery address up to the curb. A carrying service (DHL Möbeltransporte) of the goods „free place of use“ to the place of use can be booked within Germany as an independent additional offer. This can be selected as an independent contractor during the ordering process for an additional € 80 (island delivery not possible).
5. Payment
The following payment methods are generally available in our shop:
Prepayment
If you choose the payment method prepayment, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
Credit card
When you submit the order, you provide your credit card details. After your legitimation as a legitimate cardholder, the payment transaction is carried out automatically and your card is debited.
PayPal
In the ordering process, you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterward. You’ll get more information during the ordering process.
Cash payment on collection
You pay the invoice amount in cash on collection.
6. Right of withdrawal
You have the legal right of withdrawal, as described in the cancellation policy.
7. Retention of title
The goods remain our property until full payment. For entrepreneurs, the following also applies: We reserve ownership of the goods until all claims from an ongoing business relationship have been paid in full. You may resell the reserved goods in the ordinary course of business; You assign all claims arising from this resale to us in advance in the amount of the invoice – regardless of a connection or mixing of the reserved goods with a new item – and we accept this assignment. You remain authorized to collect the claims, but we may also collect claims ourselves if you do not meet your payment obligations.
8. Transport damage
The following applies to consumers: If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and contact us immediately. Failure to file a complaint or contact us will have no consequences for your legal claims and their enforcement, especially your warranty rights. However, they help us to be able to assert our own claims against the carrier or transport insurance.
The following applies to entrepreneurs: The risk of accidental loss and accidental deterioration passes to you as soon as we have delivered the item to the freight forwarder, the carrier, or the person or institution otherwise responsible for carrying out the dispatch. The duty to inspect and to give notice of defects, which is regulated in § 377 HGB, applies to merchants. If you omit the notification regulated there, the goods are deemed to have been approved unless there is a defect that was not recognizable during the inspection. This does not apply if we have maliciously concealed a defect.
9. Warranties and guarantees
Unless otherwise expressly agreed below, the statutory liability for defects applies. The following applies to the purchase of used goods by consumers: if the defect occurs one year after delivery of the goods, the defect claims are excluded. Defects that occur within one year from delivery of the goods can be claimed within the statutory limitation period of two years from the delivery of the goods. For entrepreneurs, the limitation period for claims for defects in newly manufactured items is one year from the transfer of risk. The sale of used goods takes place under exclusion of any warranty. The statutory limitation periods for the right of recourse according to § 445a BGB remain unaffected. Towards entrepreneurs, only our own information and the manufacturer’s product descriptions, which were included in the contract, count as an agreement on the quality of the goods; We accept no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we initially provide our entrepreneurs with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery). The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents We accept no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we initially provide our entrepreneurs with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery). The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents We accept no liability for public statements by the manufacturer or other advertising statements. If the delivered item is defective, we initially provide our entrepreneurs with a choice of remedying the defect (rectification) or delivering a defect-free item (replacement delivery). The above restrictions and shortened deadlines do not apply to claims due to damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health
in the event of a willful or grossly negligent breach of duty and malice
in the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely (cardinal obligations)
as part of a guarantee promise, if agreed
as far as the scope of the product liability law is opened.
Information on any additional guarantees that may apply and their exact conditions can be found with the product and on special information pages in the online shop.
The presentation of the goods on the seller’s website does not constitute an offer in the legal sense, but merely an invitation to the customer to submit an offer in the legal sense. The ordered goods may differ slightly from the goods displayed on the Internet due to the technical display options, in particular, there may be color deviations, insofar as this is reasonable.
The dimensions of our furniture, upholstered furniture, carpets, and furnishings are approximate. Tolerances cannot be avoided here, both for manual and for industrially manufactured products. If the deviations within the national standard are insignificant, there is no material defect. It is a typical property.
Customer service: Customer service: Your request will be answered within 1 working day at info@delife.eu. You can reach our support team Monday to Friday from 8 a.m. to 5 p.m. on the free hotline: 0800 880 81 81 | From abroad, please dial 0049 9562 400 640. During our business hours, our live support is also available to answer questions via an integrated chat program.
10. Liability
We are always liable without limitation for claims due to damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health
in the event of a willful or grossly negligent breach of duty
in the case of a guarantee promise if agreed, or
as far as the scope of the product liability law is opened.
In the event of a breach of essential contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the contractual partner can regularly rely on (cardinal obligations) due to slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability shall be that which was foreseeable at the time the contract was concluded Limited damage, the occurrence of which must typically be expected. In addition, claims for damages are excluded.
11. Code of Conduct
We have submitted to the following codes of conduct:
Trusted Shops quality criteria
http://www.trustedshops.com/tsdocument/ TS_QUALITY_CRITERIA_de.pdf
12. Dispute settlement
The European Commission provides a platform for online dispute resolution (OS), which you can find here .
We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
13. Final provisions
If you are an entrepreneur, then German law applies to the exclusion of UN sales law.
If you are a merchant within the meaning of the German Commercial Code, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from contractual relationships between us and you is our place of business.[/vc_column_text][/vc_column][/vc_row]
